> For the complete documentation index, see [llms.txt](https://adly-news.gitbook.io/adly.news-docs/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://adly-news.gitbook.io/adly.news-docs/03-businesses/06-messages.md). # Messages The messaging system allows you to communicate directly with newsletter owners about your bookings. This guide explains how to use messages effectively. ## Accessing Messages ### Navigate to Messages 1. Click **Messages** in the sidebar 2. You'll see a list of all your conversations ## Understanding the Message List ### What You'll See The messages page shows all your conversations: | Information | Description | | ------------------- | ---------------------------------- | | **Newsletter Name** | Who you're conversing with | | **Last Message** | Preview of the most recent message | | **Time** | When the last message was sent | | **Unread Count** | Number of unread messages | ### Unread Indicators * Badge on conversations with unread messages * Count in the sidebar navigation * Total unread at top of messages page ## Viewing Conversations ### Open a Conversation 1. Click on any conversation in the list 2. The full conversation history opens 3. Messages are displayed chronologically ### Conversation Contents Each conversation includes: * All messages between you and the newsletter owner * Timestamps for each message * Image attachments (if any) * Connection to related bookings ## Sending Messages ### Compose a Message 1. Open the conversation 2. Type your message in the input field at the bottom 3. Press **Enter** or click **Send** ### Attaching Images If you need to share images: 1. Click the image/attachment icon 2. Select an image file 3. The image will be uploaded and sent Useful for: * Sharing creative mockups * Providing additional assets * Showing examples ## When to Use Messages ### Pre-Booking Questions Before completing a booking, you might ask: * Clarifications about the ad format * Questions about the audience * Specifications for creative assets * Availability for specific dates ### During Active Bookings Common topics during active bookings: | Topic | Example | | --------------------- | ------------------------------------------------- | | **Creative feedback** | "Here's an updated version of the image" | | **Copy adjustments** | "Can we tweak the headline slightly?" | | **Confirmation** | "Just confirming we're set for Monday" | | **Questions** | "What time does the newsletter typically go out?" | ### After Publication Post-publication communication: * Confirming the ad was published * Thanking them for the placement * Requesting feedback * Discussing future opportunities ## Message Best Practices ### Communication Tips **Do:** * Be professional and courteous * Respond promptly to inquiries * Be clear about what you need * Respect their time **Avoid:** * Sharing personal contact information * Conducting transactions outside the platform * Unprofessional language * Excessive or unnecessary messages ### Response Timing Aim to respond within: | Situation | Timeframe | | --------------------------- | --------------- | | Urgent (before publication) | Same day | | General questions | Within 24 hours | | Non-urgent | Within 48 hours | ### Professional Communication Maintain professionalism: * Use proper grammar and spelling * Be clear and concise * Stay positive and solution-oriented * Express appreciation ## Common Messaging Scenarios ### Asking About the Newsletter > "Hi! Before I complete my booking, I wanted to ask about your audience demographics. What percentage of your subscribers are in the B2B space?" ### Providing Updated Creative > "Hi! I've attached an updated version of the ad image with the correct product photo. Please use this one instead. Thanks!" ### Confirming Publication > "Hi! Just wanted to confirm our ad is set to go out in tomorrow's newsletter. Looking forward to it!" ### Following Up After Publication > "Thanks for including our ad in yesterday's newsletter! We saw great traffic from it. Would love to discuss running more ads with you in the future." ### Addressing an Issue > "Hi! I noticed the CTA link in our ad seems to be missing the tracking parameters. Is there any way to update it before the newsletter goes out tomorrow?" ## Messages and Bookings ### Accessing Booking Information While messaging, you may need to reference: * Booking details * Scheduled dates * Creative assets you provided Keep the booking page open in another tab for easy reference. ### Documenting Agreements Use messages to document any agreements: * Creative changes * Date adjustments * Special requests * Pricing discussions This creates a record that both parties can reference. ## Handling Issues ### Creative Problems If there's an issue with your creative: 1. Newsletter owner may reach out 2. Respond promptly 3. Provide corrected assets 4. Confirm the fix ### Scheduling Conflicts If you need to reschedule: 1. Contact the newsletter owner early 2. Propose alternative dates 3. Be flexible and understanding 4. Document any changes ### Disagreements If issues arise: 1. Stay calm and professional 2. Explain your perspective clearly 3. Seek a fair resolution 4. Escalate to platform support if needed ## Notifications You'll receive notifications when: * Newsletter owner sends a message * There's a response to your message Configure notification preferences in [Settings](/adly.news-docs/03-businesses/09-settings.md). ## Privacy and Security ### Keep Communication on Platform Benefits of platform messaging: * Secure communication * Record of conversations * Support can help if issues arise * Protects both parties ### Reporting Issues If you encounter inappropriate behavior: 1. Don't engage further 2. Document the issue 3. Contact platform support 4. Platform can take action if needed ## Mobile Access Messages are accessible on mobile: * Responsive interface * Send and receive on the go * Push notifications (if enabled) ## Finding Specific Conversations ### If You Have Many Conversations * Recent conversations appear at top * Conversations with unread messages are highlighted * Scroll to find older conversations ### Starting a New Conversation Conversations are typically created when: * You complete a booking * A bid is accepted * Communication is needed for a transaction ## Common Questions ### Can I message before booking? Conversations are typically available after a booking is created or a bid is accepted. Use the booking/bidding process for initial inquiries. ### Can I delete messages? Individual messages cannot be deleted. Conversation history is maintained for records. ### What if the newsletter owner doesn't respond? Try messaging again after a day or two. If urgent, check if there's a booking status issue. Contact platform support for persistent non-response. ### Are messages private? Messages are between you and the newsletter owner. Platform support may access messages if there's a dispute or policy violation. ### Can I contact multiple newsletters at once? Each conversation is with one newsletter owner. Message each separately. ## Next Steps * Track your [Bookings](/adly.news-docs/03-businesses/05-managing-bookings.md) * View your schedule in the [Calendar](/adly.news-docs/03-businesses/07-calendar.md) * Manage notification preferences in [Settings](/adly.news-docs/03-businesses/09-settings.md) --- # Agent Instructions This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. 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