Messages
The messaging system allows you to communicate directly with businesses about their bookings. This guide explains how to use messages effectively.
Accessing Messages
Navigate to Messages
Click Messages in the sidebar
You'll see a list of all your conversations
Understanding the Message List
The messages page shows:
Business Name
Who you're conversing with
Last Message
Preview of the most recent message
Time
When the last message was sent
Unread Count
Number of unread messages
Unread Message Count
At the top of your conversations, you'll see the total number of unread messages. The sidebar also shows a badge when you have unread messages.
Viewing Conversations
Open a Conversation
Click on any conversation in the list
The full conversation history opens
Messages are displayed chronologically
Conversation Details
Each conversation includes:
All messages between you and the business
Timestamps for each message
Image attachments (if any)
Connection to related bookings
Sending Messages
Compose a Message
Open the conversation
Type your message in the input field at the bottom
Press Enter or click Send
Attaching Images
If you need to share images:
Click the image/attachment icon
Select an image file
The image will be uploaded and sent
Message Best Practices
Do:
Be professional and courteous
Respond promptly to inquiries
Provide clear, helpful information
Confirm important details in writing
Avoid:
Sharing personal contact information outside the platform
Conducting transactions outside the platform
Unprofessional language or behavior
When to Use Messages
Before a Booking
Messages are typically initiated after a booking is confirmed. However, there may be pre-booking communication about:
Clarifying ad slot details
Discussing specific requirements
Answering questions about your newsletter
During a Booking
Common topics during active bookings:
Creative feedback
"Could you adjust the image size to 600x300?"
Copy questions
"Is the copy length acceptable for your format?"
Scheduling
"Just confirming the ad goes out on Monday"
Clarifications
"Can you provide more context about your product?"
After Publication
Post-publication communication:
Confirming the ad was published
Sharing any feedback
Discussing future opportunities
Thanking them for their business
Conversation Organization
Conversations by Booking
Conversations are linked to the business you're working with. All messages with a particular business appear in the same conversation thread.
Finding Specific Conversations
If you have many conversations:
Scroll through the list
Conversations with unread messages appear with a badge
Recent conversations appear at the top
Notifications
You'll receive notifications when:
A new message arrives
The business responds to your message
Configure notification preferences in Settings.
Message Etiquette
Response Time
Aim to respond to messages within:
Urgent matters: Same day
General questions: Within 24 hours
Non-urgent topics: Within 48 hours
Quick responses build trust and lead to smoother bookings.
Professional Communication
Maintain professionalism:
Use proper grammar and spelling
Be clear and concise
Stay positive and solution-oriented
Address concerns constructively
Handling Issues
If problems arise:
Stay calm and professional
Understand the issue fully before responding
Propose solutions when possible
Escalate to platform support if needed
Messaging and Bookings
Accessing Booking Information
While messaging, you may need to reference:
Booking details (see Managing Bookings)
Creative assets provided by the business
Scheduled dates and requirements
Keep the booking page open in another tab for easy reference.
Documenting Agreements
Use messages to document any agreements:
Changes to creative
Rescheduling confirmations
Special requirements
Pricing discussions
This creates a record that both parties can reference.
Common Messaging Scenarios
Requesting Creative Changes
"Hi [Business Name], thank you for your booking! I noticed the image you provided is 800x600. Could you send a version at 600x300 to fit our newsletter format? Thank you!"
Confirming Publication
"Hi [Business Name], just wanted to let you know your ad went out in today's newsletter. Thanks for advertising with us!"
Addressing Issues
"Hi [Business Name], I'm checking on the CTA link you provided — it seems to be showing a 404 error. Could you verify and send a working link when you get a chance?"
Following Up for Repeat Business
"Hi [Business Name], it was great working with you on your recent campaign. If you're interested in running another ad with us, we have availability next month. Let me know if you'd like to discuss!"
Privacy and Security
Keep Communication on Platform
All business communication should happen through the platform
This protects both parties and creates records
Avoid sharing personal contact information
Reporting Issues
If you encounter inappropriate behavior:
Do not engage
Document the issue
Contact platform support
Platform can take action if needed
Mobile Access
Messages are accessible from mobile devices:
The interface adapts to smaller screens
Send and receive messages on the go
Get push notifications for new messages (if enabled)
Common Questions
Can I delete messages?
Individual messages cannot be deleted. The conversation history is maintained for records.
What if a business is unresponsive?
Try messaging again after a day or two. If you need to reach them urgently about an active booking, contact platform support.
Can I message businesses before they book?
Messages are typically available for confirmed bookings. Pre-booking questions may need to go through the bidding or booking process.
Are messages private?
Messages are between you and the business. Platform support may access messages if there's a dispute or policy violation.
Next Steps
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