Messages
The messaging system allows you to communicate directly with newsletter owners about your bookings. This guide explains how to use messages effectively.
Accessing Messages
Navigate to Messages
Click Messages in the sidebar
You'll see a list of all your conversations
Understanding the Message List
What You'll See
The messages page shows all your conversations:
Newsletter Name
Who you're conversing with
Last Message
Preview of the most recent message
Time
When the last message was sent
Unread Count
Number of unread messages
Unread Indicators
Badge on conversations with unread messages
Count in the sidebar navigation
Total unread at top of messages page
Viewing Conversations
Open a Conversation
Click on any conversation in the list
The full conversation history opens
Messages are displayed chronologically
Conversation Contents
Each conversation includes:
All messages between you and the newsletter owner
Timestamps for each message
Image attachments (if any)
Connection to related bookings
Sending Messages
Compose a Message
Open the conversation
Type your message in the input field at the bottom
Press Enter or click Send
Attaching Images
If you need to share images:
Click the image/attachment icon
Select an image file
The image will be uploaded and sent
Useful for:
Sharing creative mockups
Providing additional assets
Showing examples
When to Use Messages
Pre-Booking Questions
Before completing a booking, you might ask:
Clarifications about the ad format
Questions about the audience
Specifications for creative assets
Availability for specific dates
During Active Bookings
Common topics during active bookings:
Creative feedback
"Here's an updated version of the image"
Copy adjustments
"Can we tweak the headline slightly?"
Confirmation
"Just confirming we're set for Monday"
Questions
"What time does the newsletter typically go out?"
After Publication
Post-publication communication:
Confirming the ad was published
Thanking them for the placement
Requesting feedback
Discussing future opportunities
Message Best Practices
Communication Tips
Do:
Be professional and courteous
Respond promptly to inquiries
Be clear about what you need
Respect their time
Avoid:
Sharing personal contact information
Conducting transactions outside the platform
Unprofessional language
Excessive or unnecessary messages
Response Timing
Aim to respond within:
Urgent (before publication)
Same day
General questions
Within 24 hours
Non-urgent
Within 48 hours
Professional Communication
Maintain professionalism:
Use proper grammar and spelling
Be clear and concise
Stay positive and solution-oriented
Express appreciation
Common Messaging Scenarios
Asking About the Newsletter
"Hi! Before I complete my booking, I wanted to ask about your audience demographics. What percentage of your subscribers are in the B2B space?"
Providing Updated Creative
"Hi! I've attached an updated version of the ad image with the correct product photo. Please use this one instead. Thanks!"
Confirming Publication
"Hi! Just wanted to confirm our ad is set to go out in tomorrow's newsletter. Looking forward to it!"
Following Up After Publication
"Thanks for including our ad in yesterday's newsletter! We saw great traffic from it. Would love to discuss running more ads with you in the future."
Addressing an Issue
"Hi! I noticed the CTA link in our ad seems to be missing the tracking parameters. Is there any way to update it before the newsletter goes out tomorrow?"
Messages and Bookings
Accessing Booking Information
While messaging, you may need to reference:
Booking details
Scheduled dates
Creative assets you provided
Keep the booking page open in another tab for easy reference.
Documenting Agreements
Use messages to document any agreements:
Creative changes
Date adjustments
Special requests
Pricing discussions
This creates a record that both parties can reference.
Handling Issues
Creative Problems
If there's an issue with your creative:
Newsletter owner may reach out
Respond promptly
Provide corrected assets
Confirm the fix
Scheduling Conflicts
If you need to reschedule:
Contact the newsletter owner early
Propose alternative dates
Be flexible and understanding
Document any changes
Disagreements
If issues arise:
Stay calm and professional
Explain your perspective clearly
Seek a fair resolution
Escalate to platform support if needed
Notifications
You'll receive notifications when:
Newsletter owner sends a message
There's a response to your message
Configure notification preferences in Settings.
Privacy and Security
Keep Communication on Platform
Benefits of platform messaging:
Secure communication
Record of conversations
Support can help if issues arise
Protects both parties
Reporting Issues
If you encounter inappropriate behavior:
Don't engage further
Document the issue
Contact platform support
Platform can take action if needed
Mobile Access
Messages are accessible on mobile:
Responsive interface
Send and receive on the go
Push notifications (if enabled)
Finding Specific Conversations
If You Have Many Conversations
Recent conversations appear at top
Conversations with unread messages are highlighted
Scroll to find older conversations
Starting a New Conversation
Conversations are typically created when:
You complete a booking
A bid is accepted
Communication is needed for a transaction
Common Questions
Can I message before booking?
Conversations are typically available after a booking is created or a bid is accepted. Use the booking/bidding process for initial inquiries.
Can I delete messages?
Individual messages cannot be deleted. Conversation history is maintained for records.
What if the newsletter owner doesn't respond?
Try messaging again after a day or two. If urgent, check if there's a booking status issue. Contact platform support for persistent non-response.
Are messages private?
Messages are between you and the newsletter owner. Platform support may access messages if there's a dispute or policy violation.
Can I contact multiple newsletters at once?
Each conversation is with one newsletter owner. Message each separately.
Next Steps
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